Guides
- Reminders & alarms — make sure they ring
- Connecting with a family member — invite codes
- Delete your account & data
Quick answers
A reminder didn't ring
Nine times out of ten this is a device setting — silent mode, a focus mode, or battery optimisation. Work through the alarms checklist; it takes about two minutes. You can also send yourself a test reminder from the Profile tab in the app.
How do I add a medicine?
From the Home or Cabinet tab, tapAdd a medicine, then set the dose times. Pillpal counts your supply and nudges you before anything runs out.
How does my family member see my doses?
Through a one-time invite code — seeConnecting with a family member. Once connected, the caregiver manages everything from their phone; the patient just taps when a dose is taken.
Is my health data private?
Yes. Only your account and the caregivers you explicitly pair with can see your data, and we never sell it. Details in theprivacy policy.
How do I delete my account?
In the app: Settings → Delete account. This permanently removes your profile, medicines, and history from our servers — no email required, no waiting period. Can't open the app? SeeDelete Your Account for the email request method and exactly what gets removed.
Contact us
Stuck, found a bug, or have a suggestion? Emailapps@nftatoms.com and a human will reply.